Support


This support page contains solutions to the most common problems reported via our support page.


1. Refunds and Payment problems!
2. My App does not work on my Phone / Tablet!
3. My App does not run smoothly!
4. I need to restore my in-App purchases!
5. I need to re-initialize my App!
6. How do I reinstall my apps and restore in-App purchases on a new device?


If for any reason you are experiencing a problem that is not covered here then please contact us via our contact page on this website.

Refunds and Payment Problems!

Amazon App Store customers

If you downloaded your App from the Amazon App Store then please contact Amazon directly, as we have no access to the transactions made.


Play Google App Store customers

If you want a refund or think that you have been charged wrong then please contact us via our contact page on this website. All transactions are handled through Google so please include your Transaction ID and a clear and concise explanation of the problem.

If you are experiencing problems with one of our games then please give us details as we will always try to rectify any problem before issuing refunds.

My App does not work on my Phone / Tablet!

Due to the variety of Android devices we are not able to test our Apps on every single device.

For example, Play Google has informed us that our Apps are compatible with over 2000 devices.

However there are differences between hardware that may cause problems such as graphics not displaying properly or other issues.

If you are experiencing problems please contact us via our contact page on this website.

Please ensure you give us precise details on your device and the version of Android that is installed on your device, we will endeavour to update our Apps to accommodate your configuration.

My App does not run smoothly!

This is probably due to having too many Apps running in the background.

When an App is closed by pressing the back button or task switching, it is still using system resources which will have a negative effect on your devices performance.

Please close down as many background Apps and Tasks as possible, if the App still has performance issues after closing down all unwanted Apps then restart your device.

I need to restore my in-App purchases!

Please ensure that you are signed into your device and the relevant app store using the account that you originally purchased the items with. If you are signed in using a different account then this procedure may not work. Purchases are associated with specific accounts, for more details please contact your App store provider which will either be Google or Amazon.

Step 1: Force the App to close.

Tap the 'Show all Apps' icon on your desktop.

Find the 'Settings' App and tap it.

Scroll through the Settings until you find the 'Apps' icon and tap it.

Find the game in the list of Apps and tap it's icon.

Tap the 'Force Stop' button.

Confirm that you want to stop the App from running.

Tap the Home button to return to your desktop.

Step 2: Run the App.

Tap on the game icon on the desktop.

You should see the Loading Screen which means the game has restarted correctly.

Step 3: Restore the In-App Purchases.

Depending on which App you are trying to restore purchases on, the restore option will be in one of three places:


Apps with the 'Restore Purchases' option on the 'Main Menu'


Apps with the 'Restore Purchases' option in the 'Shop'


Apps with the 'Restore Purchases' option in the 'Settings Menu'

Step 4: Select 'Restore Purchases' and follow the on-screen instructions.

If you are experiencing problems with one of our games then please give us details as we will always try to rectify any problem before issuing refunds.

I need to re-initialize my App!

This process DOES NOT delete your Apps save data, it only deletes the Apps installation folder which will then be restored by the App when it is launched again. The instructions below refer to Pro Snooker 2012, but these instructions can be applied to all of our Apps.

Step 1: Download 'ES File Explorer' from the Google Play Store.

Go to the Google Play store and search for 'ES File Explorer'.

Install ES File Explorer.

Step 2: Delete cached files.

Tap on the 'ES File Explorer' icon on your desktop.

Locate the 'Android' folder and tap it.

Tap on the 'Data' folder.

Find the relevant installation folder for the App (Refer to the list below to identify your Apps installation folder). Tap and hold the Apps folder until it highlights and a tick appears to let you know it is selected.

'My Golf 3D' installs to the 'com.iwaredesigns.mygolf3d' folder.
'My Bowling 3D' installs to the 'com.iwaredesigns.mybowling3d' folder.
'Pro Darts 2014' and 'Pro Darts 2017' installs to the 'com.iwaredesigns.prodarts' folder.
'Pro Pool 2012', 'Pro Pool 2015' and 'Pro Pool 2017' installs to the 'com.iwaredesigns.propool2012' folder.
'Pro Snooker 2012', 'Pro Snooker 2015' and 'Pro Snooker 2017' installs to the 'com.iwaredesigns.prosnooker2012' folder.

Making sure that ONLY the required folder is selected, tap the 'Delete' button.

Confirm the delete.

Tap the 'Home' button to return to the desktop.

Step 3: Run the App.

Tap on the game icon on the desktop.

You should see the Progress Indicator re-installing the game resources.

When the game has restored, you should see the main menu.

How do I reinstall my apps and restore in-App purchases on a new device?

This process DOES NOT restore player profile data or game progress.

Please click this link to the Google Play Support pages and follow the instructions.

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