Homepage Support Data Transfer

Support


This support page contains a step by step guide to transfering your player profile data from one device to another in supported iWareDesigns games.


1. What data is transfered and what do I need to complete the transfer?
2. How do I back up my profile data?
3. How do I restore my profile data?


If for any reason you are experiencing a problem that is not covered here then please contact us via our contact page on this website.

What data is transfered and what do I need to complete the transfer?

This process transfers all user profiles including online profiles. Profile information includes player stats, achievements and any custom player options (dart component choices, favourite pool cue, etc).

Data is uploaded to the iWareDesigns server where it is stored for a number of days allowing you to restore that data to another device. The data backup is not persistent and should not be thought of as a permanent backup solution. This service is provided for users who have upgraded to new devices and wish to take their game stats with them.

The data transfer feature is free of charge to use, but requires internet access which your service provider may charge for.

How do I back up my profile data?

To back up your profile data, please follow these steps:

Step 1: Tap on 'Profiles' on the main screen.

Step 2: Tap on 'Transfer Data' on the Profile Management screen. If the 'Transfer Data' button is missing from your Profile Management screen you may need to update to the latest version of the app, or the game you are playing might not support the transfer system.

Step 3: Tap 'Backup' on the Transfer Data screen.

Step 4: Choose an 'Install Code'. This will be used to verify the data when you come to restore this backup.
Tap on the Install Code button to proceed.

Step 5: Enter an install code and tap 'Continue'.

Step 6: Tap 'Backup' when you are happy to proceed and your data will be uploaded to the iWareDesigns Server. Depending on your connection speed, this may take a minute or two.

Step 7: When the process is complete you will be shown a summary screen which contains your Access Code, Install Code and the number of days the data will be held on the server for. Please note down or screenshot this information and tap 'Continue' to finish.

Step 8: You will be returned to the main Data Transfer screen and will be able to see the information from your most recent backup.

How do I restore my profile data?

To restore your profile data, please follow these steps:

Step 1: Tap on 'Profiles' on the main screen.

Step 2: Tap on 'Transfer Data' on the Profile Management screen. If the 'Transfer Data' button is missing from your Profile Management screen you may need to update to the latest version of the app, or the game you are playing might not support the transfer system.

Step 3: Tap on 'Restore' on the Data Transfer screen.

Step 4: Enter the unique 'Access Code' for the data you want to restore. Tap on the 'Access Code' button to continue.

Step 5: Enter your Access Code and tap 'Continue' to proceed.

Step 6: Tap on 'Download' to retrieve your data from the iWareDesigns server. Depending on your connection speed, this may take a few minutes.

Step 7: Once the data has downloaded, you will be asked to enter your 'Install Code' to verify your data. Tap on 'Install Code' to proceed.

Step 8: Enter your Install Code and tap 'Continue' when you are ready.

Step 9: Tap on 'Continue' to start the installation process.

Step 10: Read the warning and if you are happy to proceed then tap 'Yes, Overwrite now'. Your data will then be installed to your new device.

Step 11: When your data has been successfully restored, tap 'Continue' to finish the process.

Step 12: Your profiles, statistics and achievements have been restored!

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