Support


This support page contains solutions to the most common problems reported via our support page.


1. How do I play an online game?
2. How do I create an online game?
3. How do I invite someone to be my Friend?
4. How do I accept a Friend invite?
5. How do I remove a Friend from my Friend List?
6. How do I create a Friend Only game?
7. How do I join a Friend Only game?
8. Why can't I join my Friend's game?


If for any reason you are experiencing a problem that is not covered here then please contact us via our contact page on this website.

How do I play an online game?

To play an online game against a random online opponent, please follow these steps:

Step 1: Sign in to the Multiplayer Server.

Input your GamerTag and Password and tap Sign In.

Step 2: Tap 'Play against anyone online'.

After a brief search, any available games will be listed.

Step 3: Tap 'Join Game' under the game you want to play. You can hit 'Refresh Games' at any time to get an updated list of available games.

How do I create an online game?

To create an online game to play against a random online opponent, please follow these steps:

Step 1: Sign in to the Multiplayer Server.

Input your GamerTag and Password and tap Sign In.

Step 2: Tap 'Play against anyone online'.

Step 3: Tap on 'Create Game'.

Step 4: Choose your game type and configuration settings.

Tap 'Start Game' when you are done.

Wait for someone to join your game!

How do I invite someone to be my Friend?

To send a Friend Invite to someone, please follow these steps:

Step 1: Sign in to the Multiplayer Server.

Input your GamerTag and Password and tap Sign In.

Step 2: Tap on 'Manage your friends'.

Step 3: Tap on 'Add Friend'.

Step 4: Use the keyboard to enter your friend's Gamer Tag, then tap on 'Add Friend'.

Your friend will get a notification of your invitation, it is up to them to accept or decline it. The status of the invite is shown on your Manage Friends screen.

How do I accept a Friend invite?

To accept a Friend invite, please follow these steps:

Step 1: Sign in to the Multiplayer Server.

Input your GamerTag and Password and tap Sign In.

Step 2: Tap on 'Manage your friends'.

Step 3: Tap on the orange 'Manage' icon next to the Friend invite you want to accept.

Tap 'Accept Invite' on the requester.

Your friend will get a notification to say that you have accepted the invite. You will now be able to see each other's status from the Mange Friends screen.

How do I remove a Friend from my Friend List?

To remove a Friend from your list, please follow these steps:

Step 1: Sign in to the Multiplayer Server.

Input your GamerTag and Password and tap Sign In.

Step 2: Tap on 'Manage your friends'.

Step 3: Tap on the green or red 'Manage' icon next to the Friend you want to remove.

Tap 'Yes, Remove friend' on the requester.

How do I create a Friend Only game?

To create an Online game that is only available for people in your Friends list to join, please follow these steps:

Step 1: Sign in to the Multiplayer Server.

Input your GamerTag and Password and tap Sign In.

Step 2: Tap on 'Play against your friends'.

Step 3: Tap on 'Create Game'.

Step 4: Choose the game style and options.

Step 5: Wait for a friend to join your game.

Any friends signed in to the iWareDesigns Server will get a notification that you have created a game.

How do I join a Friend Only game?

To join an Online game created by one of your friends, please follow these steps:

Step 1: Sign in to the Multiplayer Server.

Input your GamerTag and Password and tap Sign In.

Step 2: Tap on 'Play against your friends'.

Step 3: You will see a list of available games created by your friends. Tap 'Join Game' to play.

Why can't I join my Friend's game?

If you can not see any games created by your friends or if you try and join a friend game and get an error message, check you are both using the same Multiplayer Version. To view your Multiplayer Version number follow the steps below.

Step 1: Tap on the Multiplayer button on the main menu.

Step 2: You will see the Network Version printed under the title.

The Multiplayer Version number must be the same on each device in order to connect and play.

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